Return & Refund Policy

At Japskins, your satisfaction is our priority. We recognize that there may be instances where a product does not fully meet your expectations.. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website

Our aim is to make the process transparent, fair, and hassle-free, while protecting the quality and integrity of our products.

General Return Eligibility

You can initiate a return request within 14 days of delivery (from the date you receive the order).
Products must be unused, unopened (if applicable), undamaged and returned in their original packaging.
Items must be returned with all original accessories, inserts, and protective packaging (if any).
Products that are sealed for hygiene reasons (e.g. if you sell skincare, cosmetics, or personal care items) must remain sealed. Opened, used or tampered items are not eligible for return, unless they are defective/damaged.
Customized, engraved, or personalized products are non-returnable unless there is a defect.
Items marked as “clearance,” “final sale,” or sold under a heavy discount/promotional sale may be declared non-returnable at the time of purchase.
Returns are accepted only for products purchased directly from our website — not for items bought elsewhere or from third-party sellers.

We reserve the right to inspect returned items and make the final determination on eligibility for return or refund.

How to Initiate a Return / Request Refund or Exchange

To request a return/refund or exchange, please contact us via email (e.g. at support@japskins.vivaansudigital.com; change as per your support mail) or via WhatsApp/Contact number you provide on site. Your request should include:

Order ID
Customer name & contact number
Product details (name, SKU or identifier)
Reason for return/exchange
Photos/videos clearly showing the product condition (especially if the product is defective, damaged, or wrong)

We will review return requests within 24–48 working hours and if approved will send you detailed return instructions. Please do not send items back without receiving approval first. Returns that are not approved or authorized may be declined.

If reverse pickup (courier pickup from your address) is not available in your area, you may be required to self-ship the product back to us. Use strong packaging (original box, bubble wrap, cartons) especially for fragile items, and always use a reliable, trackable courier service. Share the tracking information with us.

Please note: Japskins will not be responsible for items lost or damaged in transit if you arrange the return yourself.

Return Shipping & Costs

Order ID
Customer name & contact number
Product details (name, SKU or identifier)
Reason for return/exchange
Photos/videos clearly showing the product condition (especially if the product is defective, damaged, or wrong)

Please note: Japskins will not be responsible for items lost or damaged in transit if you arrange the return yourself.

Refunds

Once we receive the returned product, our Quality Check (QC) or inspection team will examine it. This typically takes 2–3 business days.
If the item passes inspection, we will initiate the refund process within 7–10 business days. (Shopify)
Refunds will be credited back via the original mode of payment.
UPI / Net-Banking → refunded to same account
Credit / Debit card → refunded to same card
For Cash-on-Delivery (COD) orders if you provided bank account details at the time of return refund will be made via bank transfer.
If refund to original payment source fails (e.g. card payment fails), we may request alternate bank/wallet details.
Original shipping charges (paid by customer) will not be refunded unless the item was defective, damaged, or incorrect.
If you are returning only part of a bundled/combo purchase, refund will be proportionate to the value of the returned item(s).
Refund requests for returns that are rejected (e.g. due to damage, wear, tampering, missing packaging) will not be entertained.

In special cases (e.g. if refund is not possible), we may offer store credit instead.

Exchanges

Exchanges are allowed only for defective, damaged or wrong items— not for change of mind or preference.
Exchange requests must be raised within 14 days of delivery.
Exchange availability depends on stock: if the replacement item is unavailable, we will issue a refund instead.
You can request exchange only for the same product or variant(not different category).
Exchange product will be shipped only after we have received and passed inspectionof the original returned item.
For defective/damaged exchanges shipping out the replacement is free; for exchanges due to personal preference (if we allow them optional), customer may bear additional shipping cost.
Exchanges follow the same QC standards as returns; repeated requests for non-defective exchanges may lead to restriction of further exchange eligibility.

Damaged or Defective Products

Report any damaged, faulty, or wrong item within 48 hours of receiving your order.
Include clear photos/videos, along with Order ID and a brief description of the issue.
We will verify the issue within 24–48 hours after receiving your claim.
If approved, you may choose replacement, exchange with a similar item(subject to stock), or full refund.
Minor natural variation (for handmade or artisanal items: texture, finish, glaze, or hand-crafting variation) is not considered a defect. Only major issues — cracks, chips, missing components, wrong item qualify for free replacement or refund.
Please retain original packaging until the claim is resolved; we may request return of the damaged item for inspection before issuing resolution.

Order Cancellations

Orders can be cancelled within 24 hours of purchase, provided they haven’t been dispatched yet.
Once the order is dispatched, cancellation isn’t possible the order must be returned after delivery (subject to return policy).
For prepaid orders cancelled before dispatch: full refund to original payment method within 7–10 business days.
For COD orders cancelled before dispatch: cancel via email or WhatsApp as per contact options on site.
Repeated cancellations or abusive usage of cancellation may result in restrictions on future COD availability.

In special cases (e.g. if refund is not possible), we may offer store credit instead.

Important Terms & Conditions

All returned items must pass our Quality Check for refund or exchange.
Returns or exchanges requested beyond 14 days of deliverywill not be accepted.
Refund timelines are indicative actual time may vary depending on bank/payment processor policies.
Items sold under sales, discounts or special promotions may have modified return terms these will be clearly marked on the product page.
This policy applies only to purchases made via the official Japskins website not for orders made through other marketplaces or third-party sellers.
We reserve the right to reject returns in case of misuse or fraud, or if items are returned in poor condition.
Store credits (if offered) will generally be valid for a limited period (e.g. 6 months from issue you may adapt as per your business) before expiry.
Refunds will never exceed the original purchase price paid.

We recommend you keep proof of purchase (order receipt) and courier slip until the return, refund, or exchange is resolved.